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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Daniel Anderson

November 22, 2024

5  out of  5
rating by Daniel Anderson
"Recently decided to return to Bill Martensen agency for my home and auto insurance after a multi- year hiatus with Allstate due to insurance rate imbalances which have driven both of my agency changes. I had previously received really good service from the Martensen agency and was glad to find that the State Farm premiums are now far better for the homeowners insurance, reducing my homeowner bill by 25%. I was pleasantly satisfied by the excellent service by Nichole who provided especially good counsel and late hours confirming that the good service I experienced previously is still available at the Martensen agency. I'm looking forward to another good experience with them."
We responded:
"Daniel, welcome back to the Bill Martensen Insurance Agency. Premiums in the insurance industry have been rising for several years and we are happy that you have found our rates to be competitive and our coverage unparalleled. We always strive to give our customers the best customer service experience possible. Thank you for reviewing your experience with us."
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Amanda Laflamme

September 29, 2024

5  out of  5
rating by Amanda Laflamme
"I have had the best experience having State Farm since I was old enough to need insurance. Recently I had the best experience with Nichole, she was on top of helping me. I definitely recommend speaking to Nichole if you need assistance, she is committed to helping, and won’t let you down! Thank you again Nichole you are the best!!"
We responded:
"Thank you Amanda for your review and comments about Nichole. We look forward to many more years of being your insurance provider."
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David Leonard

August 9, 2024

5  out of  5
rating by David Leonard
"As a new homeowner, I went in with a lot of questions and uncertainty. Nichole Navarre really was a spotlight of help in a very confusing world of insurance. Not only was she able to plainly explain everything to me, but also helped find the correct level of coverage for my new home and my car."
We responded:
"Thank you David for the 5 Star Review. It is important to our agency that our customers are informed and comfortable with the coverage they receive from State Farm. We will always be there if you have questions or concerns. Thanks again for your review. "
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Tharun Reddy Nalabolu

May 8, 2024

5  out of  5
rating by Tharun Reddy Nalabolu
"Try to get a quote sure you won’t regret it. Best insurance deal I ever got."
We responded:
"Tharun, thanks for the 5 Star review. Please let us know if we can help you with any other insurance needs."
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Terri Atwell

April 23, 2024

5  out of  5
rating by Terri Atwell
"Nichole was my agent and she has been the best agent I have ever had when it comes to home and auto insurance. I never had a problem with her getting back to me when I called or sent a message to her. I know she's my agent but I consider a friend. I only left State Farm because I needed cheaper home and auto insurance. Thank you, Nichole for all the hard work you have done for me. God Bless you."
We responded:
"Thank you Terri for the great review. Nichole puts her customers first and we are glad your experience was a good one."
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Cindy Rudeloff

April 2, 2024

5  out of  5
rating by Cindy Rudeloff
"Nichole was very helpful and answered all our questions. She was very informative and helped us with our auto and home owner insurance. She got us the best rate."
We responded:
"Thank you Cindy for the 5 Star Review. We always appreciate it when a customer takes the time to review the way we are taking care of their needs."
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Victor Singh

February 2, 2024

5  out of  5
rating by Victor Singh
"Nicole is a dream come true, she is very very Helpfull and dedicated insurance agent and very knowledgeable. She got us the best rate and also helped us decide the options that are good for us to have. She is the Insurance agent you can find. Thanks Nicole."
We responded:
"Victor, thank you for giving the Bill Martensen Insurance Agency a 5 Star review and recognizing Nichole's efforts in taking care of you insurance needs. "
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J rod

December 11, 2023

5  out of  5
rating by J rod
"Awesome and very helpful with the on boarding process, look forward to the partnership"
We responded:
"J rod, excited to have you join the Bill Martensen Insurance Agency and we look forward to working with you for all your insurance needs. Thanks for the 5 Star review. "
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Krishna Mulukutla

July 21, 2023

5  out of  5
rating by Krishna Mulukutla
"I have been with state farm for a long time. Specifically with Nichole Navarre. She is someone who cares and has worked with our family in both good and bad times. I would suggest any person looking for a change reach out to her and spend a few minutes. It will change your perspective on things"
We responded:
"Krishna, thanks for the 5 Star review and pointing out one of the strengths of Nichole and all the team members at Bill Martensen Insurance Agency. We really do care about our customers and making sure their needs and best interest are taken care of. Also, thanks for being a long term, loyal customer of our agency and State Farm. We really appreciate the relationship."
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Mason Callaway

July 18, 2023

5  out of  5
rating by Mason Callaway
"Nichole is a rockstar! I had to get coverage issued super last minute and not only was she kind and patient throughout the process but she completed my application quickly even through underwriting and technical issues. Not only was the coverage issued quickly, my quote was about $1,600 a year less than the next cheapest quote I had gotten before! I’ve previously had a number of years of experience as a State Farm team member myself and it’s obvious that Nichole really loves what she does and is very knowledgeable about the business. I’d absolutely recommend Bill Martensen State Farm for all insurance needs!"
We responded:
"Mason, thanks for the great review and your recognition of Nichole's efforts. We do our best at Bill Martensen State Farm to take care of all of our customer's insurance needs regardless of complexity. Hearing from customers like you reminds us of why we do what we do. Thanks again."
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Somes Mulukutla

July 6, 2023

5  out of  5
rating by Somes Mulukutla
"Very load KUDOS for Nichole Navarre at Bill Martensen!! She helped save me $1500 when State Farm asked me to pay $1500 for storage costs (dealer was asking for storage costs when my vehicle was totaled). Despite talking with the claim adjustor and her manager they would not remove the charge. Nichole interceded several times all the way up the director level and got State Farm claims to remove the charge! only her persistence saved me the money. TY Nichole."
We responded:
"Somes, we thank you for the great review and are very happy we could save that money for you. At Bill Martensen we are very customer focused and Nichole always does a great job looking out for our customers. Thanks again for the 5 Star review."
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Diaaeldin Hassan

April 29, 2023

1  out of  5
rating by Diaaeldin Hassan
"I would give 0 stars if it were possible, because even though I went in person to update my quote, the end result is that I'm paying more than what I agreed on, I was mislead by agent "NICOLE" because they changed the policy of my quote without notifying me, and they have poor communication, unprofessional behavior, and they don't want to correct it, because they have shown carelessness many times. It is not something I would recommend to anyone."
We responded:
"Dia, When you initiated your quote online, it was for liability only. Thank you for mentioning that you came in the office to ‘update’ your quote. When you came into the office to update your policy, it was to *ADD* comp & collision which you indicated was lien holder required. While in office, it was explained to you that *ADDING* comp & collision would increase your rates/premium from what you initiated online. It would not be possible to go back and give you what you were quoted online as that was for Liability only and DID NOT include the comp or collision. To change your premium back to what you requested online, would mean to remove the comp & collision which your lienholder would not accept. We are ALWAYS happy to make any changes you need and/or request. We’re also happy to accommodate any client with quotes before changes are made so there won’t be any ‘surprises’ in billing. My apologies if there was a disconnect in understanding that when we add or increase coverage, it will also increase your premium/billing."
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Amber Chocolate

March 30, 2023

1  out of  5
rating by Amber Chocolate
"If I could give less than a one star I would. I have received horrible customer service from this office. I can not get anyone to respond to my emails or calls now after the office made a mistake on my policy. I will never use this office ever again."
We responded:
"Amber, there is never an excuse for bad customer service. We will use your feedback as constructive criticism."
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William Ferguson

March 2, 2023

5  out of  5
rating by William Ferguson
"I've been with State Farm insurance since 1975/76. I moved agenices in early 2015 and that's where I met Nichole Navarre. She instantly found a savings of over $500 on my homeowner's (a class 4 roof missed by previous agent). shes proven herself to be a top tier agent with her deep dedication to her clients and to State Farm. I've followed her through two agenices where she's as worked and now with Bill Martenson in Arlington TX. I immediately moved my polices to that agency upon knowing of her change of agency.For me personally she has always gone above and beyond the call. In her zeal to care for her clients she always goes the extra mile to meet my needs. Plus, she's always up beat and a joy to talk with."
We responded:
"William, it is always great to hear from a long time State Farm customer. Especially when the feedback is so positive. We will always try and create a customized plan that gives our customers the protection they need at the best possible price. Thanks for being such a loyal customer."
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Donald Alexander

February 28, 2023

5  out of  5
rating by Donald Alexander
"Nicole, is a very professional agent she always puts her customers first. She has helped me with my insurance on the new house my cars and also with my cattle. If she doesn't have the answer, she will not just give you an answer that you want to hear. She will research it and get back with you. She helped my daughter to get a lower insurance policy from the one she had prior to State Farm. Again Nicole is a great professional agent, she sits the standard for all agents to follow."
We responded:
"Donald, thanks for the great review. Nichole takes a very personal interest in her customers insurance needs as all the team members do at Bill Martensen State Farm. We take pride in our comittment to our customers."
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Erin Douglas

February 17, 2023

5  out of  5
rating by Erin Douglas
"We have been using this office for years! Nichole is always willing to help and find solutions for our family. She is there to answer our questions and keep us informed of changes in our policy and opportunities for savings! Thank you Nichole!"
We responded:
"Thank you Erin for the 5 Star Review. Our customers come first at Bill Martensen State Farm Insurance and we are glad that Nichole has been taking care of your needs for so long. "
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Zykeria Johnson

December 17, 2022

5  out of  5
rating by Zykeria Johnson
"Nicole helped me out tremendously! She was very helpful and talked me through the process. I am very excited to have the experience with her! Great service! Answer very fast!"
We responded:
"Thank you Zykeria for the great review. We look forward to working with you for all your insurance needs. "
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Isolde Morales

November 1, 2022

5  out of  5
rating by Isolde Morales
"Nichole Navarre demonstrated professionalism and knowledge regarding the proper insurance of both my homes and all four of my cars. She was patient, kind answering all my questions. I feel confident that I am now properly insured and protected as far as my vehicles and homes go. Thank you, Nichole, for all your assistance. I am grateful and feel confident I have the right insurance."
We responded:
"Isolde, it is always a pleasure to read a review from another customer whose insurance needs have been met by one of our team members. Very happy to hear that Nichole addressed your questions and that your concerns were taken care of to your satisfaction. Thanks for taking the time to review your customer experience with us."
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jeremy hughes

October 7, 2022

5  out of  5
rating by jeremy hughes
"The folks here are great to work with! Nichole A Navarre has always responded quickly to my questions and concerns. When I’ve had life changes (new car, marriage, new house, etc) she’s been great about getting all she needs to know about the situation and presents me with insurance options that best meet my needs, and with great rates! She has been my representative for 15 plus years and makes sure it is always done with a personal touch. If something needs to be accomplished it is done without hesitation, she handles everything for my family personally, and I am never pushed off on another person. I highly recommend this agency, and Nichole Navarre 30 years and counting!"
We responded:
"Jeremy, it is customer's like you that remind us why we do what we do at Bill Martensen State Farm. Providing the right insurance and being there when our customers need us is job one for Nichole and the other team members at our agency. Thank you for being a loyal customer of State Farm for 30 years and we look forward to servicing your needs for another 30 years."
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Michael Mercer

August 18, 2022

5  out of  5
rating by Michael Mercer
"Ii love working with Nicole, she knows what customer service truly is and is someone you can trust to have your best interest at heart."
We responded:
"Michael, Nichole is really customer focused and always puts her customers first. Whether it's Auto, Home or Life insurance, you can trust Nichole and the entire staff at Bill Martensen State Farm for all your insurance needs."
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Edward “Chevy” Navarre

August 12, 2022

5  out of  5
rating by Edward “Chevy” Navarre
"Nichole is awesome! And extremely knowledgeable about what she does! If you’re using anyone else you’re wasting your time in my book!"
We responded:
"Thanks Edward for recognizing Nichole for her knowledge and commitment to our customers. With over 52 years as a State Farm agency, Bill Martensen strives to exceed customer expectations and provide the expertise to help customers ensure that they are covered in all aspects of their auto, home, renter and life insurance needs."
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rudy gutierrez

August 12, 2022

5  out of  5
rating by rudy gutierrez
"Best Agency to work with. Great doing business with you. Best Agent Nichole Navarre. Thank you for the easy and smooth transition."
We responded:
"Rudy, so happy to hear that you had a great experience with your insurance needs. At Bill Martensen State Farm, we pride ourselves on our customer service."
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Christina Wafer-Jones

August 10, 2022

5  out of  5
rating by Christina Wafer-Jones
"Outstanding service by Holly and team! I know that having quality insurance is not an option; it is a requirement for piece of mind. It only takes a moment for an accident or a death to change your life- be prepared! Don’t skimp on your insurance; go with an agent that respects your needs and can help you navigate what’s best for you"
We responded:
"Christina, thanks for the 5 Star Review and recognizing Holly and the Bill Martensen team for their commitment to our customers. As you noted in your comments, Life insurance is one of the best ways to protect one's assets, loved ones and income. Our team takes pride in helping our customers determine the right amount of insurance to give them that peace of mind"
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Trina Beed

August 4, 2022

5  out of  5
rating by Trina Beed
"I have had insurance with State Farm in Nebraska most of my life. I have always received good Customer service and good coverage. When relocating to Texas a few years ago, I reached out to the State Farm nearest to me, Bill Martensen’s State Farm Agency. I was blessed to reach Nichole Navarre. She is unbelievably over the top an amazing agent. Great Customer Service! She is very informative, friendly, explained things to me in great detail, asked me questions and found out exactly what I needed to provide the service that was perfect for my situation. I have been very pleased and I feel Bill Martensen‘s office and especially Nichole Navarre make both my fiancé and myself feel safe and protected. Thank you Nichole and thank you State Farm!"
We responded:
"Trina, it's customers like you that make everyday day a great day at Bill Martensen's State Farm. Nichole and all of our team members make it a priority to make sure that all of our customers receive the best customer service possible by ensuring that all of the things that are important to you are protected. Providing insurance that protects your Autos, Home, Life, Health, Income and many of your other assets will always a top priority at Bill Martensen Insurance Agency. Thank you for being a loyal State Farm customer!"
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Troy Light

August 3, 2022

5  out of  5
rating by Troy Light
"I have always appreciated Nichole Navarre taking care of my Insurance needs she is always on top of my Insurance needs and that is why I have been with Bill Martensen State Farm. I always have trust with Nichole I have been with Nichole 9 years with my company Insurance needs."
We responded:
"Troy, it is customers like you that make our job such a pleasure by providing the service and insurance products our customers expect and deserve. Nichole and the rest of our staff are all professionals that can provide auto insurance, home and renters insurance and life insurance, tailored to our customers exact needs. Thank you for being a long term Bill Martensen Insurance Agency customer where we always put our customers needs first."